The QPM works in conjunction with the Advocacy Code of Practice, enabling providers to demonstrate how they are meeting the different standards set out in the code.

Enables independent advocacy providers to demonstrate and promote their commitment and ability to provide high quality advocacy.

Gives commissioners of advocacy services reassurance that providers they are engaging have been assessed to ensure their organisations are robust and focused on ensuring delivery of quality services.

The QPM process also helps organisations to review, improve and develop their organisational systems, policies and practices.

We are also working towards the Customer Service Excellence Standard, which aims to bring professional, high-level customer service to every customer by putting our customers at the core of what we do.